Business Development and Client Relationship Management
Led grass-roots campaign from lead to close for a large client; increased revenue by 1000% and transformed relationship from niche status to strategic supplier status; Interactions with CxO level clients on a daily basis.
End to End Systems Development Life-Cycle Management
Multi-platform (Mainframe, Distributed, Windows, J2EE) Application Development management, including Business Analysis, Design, Coding, Testing, Implementation and Production Support functions. Project Management Office driven monitoring of milestones and delivery commitments.
Strategic Planning Infrastructure Redesign
Continuous assessment cycles of application software & infrastructure for efficiency, technical standards; Hardware upgrades for performance improvement, scalability and growth. Maintain N-1 upgrade schedules for third party / vendor software. Metrics driven approach to measuring and improving.
Outsourcing & Staff Optimization
Created global operating model and employed offshore outsourcing partner for IT application development and support; Established partnerships with Indian companies, generating a 50% headcount reduction in US via staff augmentation. Worked for large Indian outsourcing firm and global consulting firms with offshore delivery responsibility.
Team Building, Mentoring & Management Development
Implemented programs for attracting high-potential IT talent via campus recruiting, subsequent mentoring, intensive technical training and hands-on buddy programs. Chaired metroplex-wide Employee Network Group for Asian minority employees as part of firm-wide diversity program. Semi-annual assessments of Management team and subordinate management with feedback cycles. Member of Women's Leadership council.
Financial Management, Budgeting & Cost Containment
Maintained a tight rein on $25+ million budget for on-time, on-budget delivery of all products. Careful monitoring and management of vendor contracts, software, third-party licensing fees and hardware purchases in each quarter to ensure annual capitalization and depreciation limits.